If you are a UnitedHealthcare Provider and need assistance with the online tools listed below, please contact the UnitedHealthcare Connectivity Help Desk for but not limited to:
- Registration & Sign In issues including Optum ID
- My Practice Profile
- Prior Authorization and Notification
- Claim Submission
Telephone: 866-842-3278, Option 1, Email: ProviderTechSupport@uhc.com
Hours of operation: 7:00 am – 9:00 pm CT Monday – Friday
If you are a non-UnitedHealthcare Provider with log in issues, please contact the Optum Support Help Desk.
Telephone: 855-819-5909 Email: OptumSupport@optum.com
Optum Support Help Desk hours of operation:
- 6:00 am CT - 10:00 pm CT Monday - Friday
- 6:00 am CT - 6:00 pm CT Saturday and Sunday
Accessibility Contact Information
We are committed to ensuring that our website and mobile applications are accessible to individuals with disabilities. If you need assistance using our website or mobile application, or assistance with a PDF, we can help you. Please call us toll-free at 1-844-386-7491, TTY 711.
If you need assistance using our website or mobile application, or assistance with a document on the website or application, we can help you. Please call us toll-free at 1-866-842-3278.
For care providers and their staff
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