Contact Us

If you have any questions that are not resolved from reading the Frequently Asked Questions or About Link please contact us with questions using the information below:

UnitedHealthcare Professionals

If you are a UnitedHealthcare Provider and need assistance with the online tools listed below, please contact the UnitedHealthcare Connectivity Help Desk for but not limited to:

  • Registration & Sign In issues including Optum ID
  • claimsLink
  • eligibilityLink
  • referralLink
  • My Practice Profile
  • Prior Authorization and Notification
  • Claim Submission

Telephone: 866-842-3278, Option 1, Email: ProviderTechSupport@uhc.com

Hours of operation: 7:00 am – 9:00 pm CT Monday – Friday

Non-UnitedHealthcare Providers

If you are a non-UnitedHealthcare Provider with log in issues, please contact the Optum Support Help Desk.
Telephone: 855-819-5909 Email: OptumSupport@optum.com

Optum Support Help Desk hours of operation:

  • 6:00 am CT - 10:00 pm CT Monday - Friday
  • 6:00 am CT - 6:00 pm CT Saturday and Sunday


Accessibility Contact Information

We are committed to ensuring that our website and mobile applications are accessible to individuals with disabilities. If you need assistance using our website or mobile application, or assistance with a PDF, we can help you. Please call us toll-free at 1-844-386-7491, TTY 711.

If you need assistance using our website or mobile application, or assistance with a document on the website or application, we can help you. Please call us toll-free at 1-866-842-3278.

 

For care providers and their staff

Link is designated to make their work measurably faster and easier.* See for yourself.

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